FAQ
Earring Care Instructions:
To make sure these beautiful earrings last, I suggest storing them in a cool and dry environment. Avoid getting them wet and do not submerge them in water. If you need to clean them, take a baby wipe and gently clean. If you notice any tarnishing, you can use a brass cleaner or vinegar on the metal components.
What material are the clay earrings made of?
They are made with Polymer Clay - a malleable, non-toxic, plastic material that allows for easy manipulation and is used by many in the art community to create unique pieces. The color will not fade and it is incredibly lightweight.
What metal are the earring posts made out of?
We use hypoallergenic stainless steel posts that are nickel-free and great for sensitive ears.
When will my order arrive?
Processing time from date of order is approx. 3 business days. Shipping can take anywhere from 3-5 business days, depending on auspost.
Do you accept returns/exchanges?
We cannot accept returns or exchanges due to health and hygiene regulations but if, for any reason, you are not completely satisfied with your purchase, please get in touch and I will do my best to accommodate your request!
We cannot be responsible for the mistreating or rough handling of your jewellery. Though polymer clay is generally quite durable, please be gentle with your earrings! If you believe that your earrings have broken due to a fault, please contact me to discuss.
Do you offer Wholesale?
I do! I would love to be a part of your retail space, please reach out for more information @ peppermountain.designs@gmail.com
Do you offer customizations?
Yes, absolutely. Whether you are after a whole new shape/colour/design or simply want to make changes to an existing design, we can work together to come up with something fantastic. There is no extra charge for this service and will only take a few days to make once a design is decided :)
How often do you refresh the stock in the shop?
We generally drop a new collection every 2 months, depending on the time of year. Follow our socials to stay up to date - @peppermountain.designs